Terms of Service

This is a starting draft and has not been reviewed by a lawyer. It describes how this business and this website actually work. Have it reviewed before relying on it.

Agreement

By using theoverwatchcollective.co, or by accepting a quote or invoice from us, you agree to these terms. If you do not agree, please do not use the site.

What this site is

Overwatch Collective publishes flight simulation content, written notes from real-world flight training, and information about our commercial drone services. It also hosts a private client portal where our clients can see their own quotes and invoices.

Nothing on this site is flight instruction, aeronautical advice, or a substitute for proper training and current official information. Do not rely on anything here for the operation of an aircraft.

Your client portal account

If we are working together we may give you a login to our client portal. The account is for you and the people in your organisation who need it.

• Keep your password to yourself, and use one you do not use anywhere else.
• Tell us promptly if you think someone else has got hold of it.
• You are responsible for what is done through your account.
• You can ask us to close your account at any time. Closing it removes your access; it does not delete the invoices, which we have to keep as business records.

We may suspend an account if it is being misused, or close it a reasonable time after our work together ends.

Our content

The photographs, video, written posts, logo and design on this site belong to us unless stated otherwise. You are welcome to link to it and to share short excerpts with credit. You may not republish substantial portions, or use our images or footage commercially, without written permission.

Using the site

Please do not attempt to break into any part of the site, submit anything false or malicious through our forms, scrape the site at a volume that affects other people, or use it for anything unlawful.

Drone services

The prices shown on this site are indicative starting points, not offers, and nothing on this site by itself forms a contract. Drone work is quoted individually.

All flights are conducted under the applicable FAA rules for commercial small unmanned aircraft operations. Some work depends on airspace authorisation, landowner permission, or acceptable weather. Where those cannot be obtained, or where conditions make a flight unsafe, we will reschedule. We will not fly an operation we judge unsafe or non-compliant, and that judgement rests with the pilot in command.

Unless the written agreement for a job says otherwise, we retain copyright in the footage we capture and grant you a licence to use it for the purposes we agree.

Quotes and acceptance

A quote sets out the work, the price and how long the quote is open for. It is an estimate, not a contract.

You can accept a quote by pressing Accept in the client portal, by replying in writing, or by asking us to start work. Accepting in the portal records your name and the date, and we treat that as your agreement to the work and the price described.

Accepting a quote does not by itself book a date. We will confirm scheduling separately, and larger jobs may be governed by a separate written agreement, which takes precedence over these terms where the two differ.

Invoices and payment

• Invoices are due within the period stated on the invoice, which is normally 15 days from the invoice date.
• Prices are in US dollars and exclude any sales tax, which is added where it applies.
• You can pay by card through the client portal. Card payments are processed by Stripe on Stripe's own pages — we never receive or store your card details.
• A deposit may be required before work is scheduled. Deposits are credited against the final invoice.
• We may charge a late fee on overdue amounts, and may pause work while an invoice is unpaid. We will always raise it with you before doing either.

Cancellations and refunds

Plans change, and weather makes this line of work unpredictable. Our approach:

• If we cancel or cannot fly — because of weather, airspace, equipment or safety — we reschedule at no extra cost. If rescheduling does not work for you, any deposit is refunded.
• If you cancel with reasonable notice before we have committed time or travel, your deposit is refunded.
• If you cancel at short notice or after work has begun, we may keep some or all of the deposit to cover time and costs already spent.
• Once footage has been delivered the work is complete and is not refundable, though we will always try to put right anything that is genuinely wrong with it.

If a job has its own written agreement, the cancellation terms in that agreement apply instead of these.

Links to other sites

We link to and embed content from other services, including Twitch, YouTube, Vimeo, Instagram and Stripe. We are not responsible for their content or their terms.

No warranty

The site is provided as it is. We do our best to keep it accurate and available, but we do not guarantee that it will always be correct, complete, or uninterrupted.

Limits on our liability

To the fullest extent the law allows, we are not liable for indirect or consequential losses arising from your use of this site. Nothing in these terms limits liability that cannot lawfully be limited. Liability arising from drone work we are engaged to perform is dealt with in the written agreement for that work, not here.

Governing law

These terms are governed by the laws of the State of Utah, United States.

Changes

We may update these terms. The date shown at the top of this page is when they last changed. If a change materially affects work we are already doing for you, we will tell you.

Contact

Questions about these terms: ops@theoverwatchcollective.co.